Melissa Britcher, Client Relationship Manager, joined BenefitVision in 2011. She is the client’s go-to person and the liaison between the client and BenefitVision’s operations team. On-going communication — daily, weekly and monthly — as well as clear documentation and weekly goal-oriented reviews are some keys to her success at managing expectations and ensuring the highest degree of satisfaction.
She started as a Quality Monitor, which was a perfect fit with her background in human resources and managing employee benefits. Melissa was integral in developing the current practices to cultivate an improved customer experience, ensure compliance and provide corrective coaching to the Benefit Representatives. Prior to joining BenefitVision, Melissa worked in Human Resources for seven years with a variety of positions including recruiting, training, employee relations and benefits administration.
Melissa holds a Bachelor’s Degree in Communications from Pennsylvania State University. Her office is in Southampton, PA.